TUFF Warranty

The short version:

Our products are backed by a life-time warranty against manufacturing defects. This means that if you bought it, got it as a gift or even found it on the street by good fortune, we've got you covered. If you dropped it, used it a ton and wore out parts, tweaked it or just plain broke it we can still fix it but you're probably on the hook for any necessary replacement parts costs. 

If you send something in for service, contact us prior to sending in any gear, so we can be sure to set up a warranty ticket and you have the correct info for shipping. Once we have your return, we'll get all repairs/replacements sorted and contact you for repair costs (if any) and return shipping fees (if applicable).

The Specifics:

Your new Tuff Writer is made of three types of components: structural, wear, and consumable components.

Structural components are things like the pen body and tip. Items that do not ‘move’ and are a static part of the overall pen design. Given normal care and seeing normal (and sometimes beyond) use cases, these parts will last almost forever. Your Tuff Warranty covers these components from manufacturer defects forever. The warranty does not cover damage to these parts through misuse, negligence, accidents, or non-standard use. If you damage your pen via these methods, we’ll do our best to get it running right - but you will be on the hook for repair costs and new parts. Cosmetic aspects are not covered under warranty. Examples of cases where you are covered under warranty are :

  • Pen body has defect in materials that causes damage/failure
  • Tip has machining defects that cause function issues. 

Examples of cases where you are not covered under warranty are:

  • You drop your pen and damage the body threads.
  • You drop the pen on the tip and deform it. 
  • You use the pen as a nail and hammer it into something. 

Wear components are, as the name suggests, items that are going to wear under normal expected use cases and have an operating life. This lifespan depends heavily on use conditions and operating environment. Your pen is a mechanical item. It has moving parts. As you move said parts over and over, those parts will wear. Just like components on your car, certain parts are wear items. You don’t expect your breaks to last 10 years of daily driving, to not have to top up coolant levels, or to never have to change the engine oil; your pen needs maintenance and parts to keep it running in top shape. Wear items are NOT covered by warranty. However, if something fails prematurely, we will warranty the item. Wear items have a limited warranty of 2 years from purchase date. We will always look at a part to judge if something failed prematurely, but after the two year mark, expect to cover repair costs. We offer all wear item parts for sale, most listed directly on the site for ease of ordering  

Examples of wear items that are not covered under warranty:

  • Press mechanism. These have a service life. Routine cleaning will extend that life. 
  • Internal O-rings. 
  • Springs and clips

Consumable components are parts that are designed to be replaceable, spent in the function of the pen, or will naturally degrade over time even if the pen is sitting on a shelf unused. Consumable components are not covered under warranty, but are very inexpensive to replace  

Examples of consumable components that are not covered under warranty:

  • Ink cartridges
  • External O-rings

Tuff Writer will, without charge, repair or replace, at Tuff Writer's discretion, any product returned for warranty work and found to be defective by us. The customer must contact Tuff Writer PRIOR to sending in a product to initiate warranty services at Service@TuffWriter.com. The product must be shipped by owner, prepaid and insured, together with a description of the problem and must be accompanied by the original bill of sale or any satisfactory proof of the original date of purchase. Tuff Writer will cover return shipment costs and insurance for valid claims.

Our Warranty does not cover normal signs of wear, rust, damage or breakage due to improper use, improper modification, or lack of maintenance. Lost fasteners, parts and hardware are not covered under warranty. Damage from user error or user carelessness is not covered under warranty. Worn out wear items are not covered by warranty. We design these pens to be serviceable and the parts replaceable over routine use and the lifespan of the item. If you neglect your pen, or it wears over continual use, you should be repairing it and servicing it just like your car. These pens are built to last a lifetime under normal use and upkeep - they are not disposable products. If you want to pen that you can use 'til it runs dry or wears out, buy a Bic. If you want a pen that will last with just a small amount of upkeep, and that if you damage you can get parts and service for: buy a Tuff Writer.

Any product we determine to be defective will be repaired or replaced at our discretion. No other warranties are implied or expressed other than what is specifically stated here.

If you break it, we will do our best to fix it.

Repair or replacement as provided under this Warranty is the exclusive remedy of the consumer. Tuff Writer shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on this product, including any damage to person or property. Tuff Writer’s liability under any circumstances is limited to the purchase price. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.